Frequently Asked Questions

Making a referral is easy. Submit your referral though our referral portal. If you need more information on our services first, contact us or or book a free 15-minute consultation with our team.

We’ve outlined our whole process so you know exactly what to expect when you refer to us. Read our processes here.

Finding an Occupational Therapist in your local area that fits your needs isn’t always easy – that’s why we do it for you! We match you with highly skilled Occupational Therapists who can provide services either in-person or virtually depending on your needs. If you aren’t satisfied with your therapist, please let us know and we will do our best to find you a better match. 

We require 24-hours' advance notice for any appointment cancellations or a cancellation fee will apply.

Mental wellbeing is as important as physical wellbeing when it comes to prevention and support for employee productivity. Gowan Consulting provides the best practice support for psychological health and safety in the workplace. Our customized approach to mental health in the workplace means that organizations can have the peace of mind to know that employees can have the support that they need when life happens and they become distressed. Organizations can also have systems to ensure that the work does not cause the distress but provides a culture of support and understanding to continue to be productive through all types of distress and illness. Find out more about our services to support mental health in the workplace. 

Gowan Consulting works collaboratively with you and your employee after illness, injury or any health event. Any health condition can affect employee productivity and performance at work. Our team of Occupational Therapists can provide the right support to recovery and return to work. Our strategies are customized to meet the employee’s needs, work demands and workplace requirements. Contact us to find out how we can support you. You can also make a referral or talk to one of our experienced consultants about your options.

We understand that as technology advances, so does the virtual office. Are your employees spread out in virtual offices across the country? Our virtual program for office ergonomics will provide education and support for employees spread out in various locations without the cost of expensive travel. This comprehensive assessment process gives every employee the education and support needed to stay healthy at work, even if work is your home office or a mobile site.

Meeting, sign-in, or course information will be sent to you via email. Please check your spam email for any emails related to your training and whitelist our email address [email protected] so that you can receive these emails.

Please email us at [email protected]. We will verify that your registration was successful and ensure that you have access to the information you need.

If you are having technical difficulties on our website, please try accessing the checkout page on another browser. If you continue to experience difficulties, please email us at [email protected] or through our Contact form and we can help register you and/or process any payments.

• Go to www.gowantraining.com.  
• Click on My Library or Login in the navigation bar and sign in using your password and the email you registered for the course with.
• On the Library tab, you will see a list of any products you have purchased. Your lessons will be available to watch on www.gowantraining.com and you can download any extra materials from the right tab.
• If you did not create a log in or have forgotten your password, please email us at [email protected] and we will set you up with a new password.

You have access to all your purchased courses and membership for as long as your account is in good standing and as long as we offer it on this platform.

We are here to support you in your transition to online training. You can book time with your trainer at any time through your course page or through Calendly.  

If you signed up for a free webinar, you will receive a general certificate of attendance via email.

If you signed up for a paid event or online course, please email us at [email protected] and we would be happy to send you a personalized certificate for your training.

If you missed one of our free events, we would be happy to share the recording with you. We upload free recordings on the Gowan Consulting YouTube page. Make sure to subscribe to our channel so that you do not miss our future recordings. You can also contact us at [email protected] for the recording or the slides. 

For groups of more than three participants, contact us and we will help register your team and send you an invoice for payment. We can also offer customized programming for larger groups.

If you cancel two weeks in advance, we provide a full refund or transfer to another date or program.

If you cancel less than one week in advance, we provide a 50% refund or transfer to another date or program.

If you cancel three days or less in advance, we do not provide refunds or transfers.

For the online modules you are provided immediate access to the online program at sign up; therefore, you will not be able to receive a refund.

If you are dissatisfied with the program, please let us know as we want to ensure that you have what you need to support your ongoing learning. Our reputation in adding value is so important to us that if you do not receive the learning that you expected, we will want to work with you to get what you need.  We guarantee that we will provide you with valuable information in all our programs or we will give your money back.

To get a video for your whole team, contact us and we can provide a download link so you can share the video with all your employees at a discounted rate. We also are happy to present to your team live either virtually or in-person.

Don’t see what you’re looking for in our online store? We can provide custom tools, training, and supports designed to fit your team’s needs. Ask us how we can personalize our training for your team!

Check out our training page for any future events. You can also sign up for our newsletter, where we share our upcoming event schedule every quarter so that you never miss out on training.